Returns & Exchanges
At AHAVA Global, we are committed to providing you with high-quality Dead Sea mineral skincare. If you are not completely satisfied with your purchase, you may return your items within 30 days for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Items
Securely pack the products in their original packaging, ensuring all promotional items or gifts with purchase are included to avoid processing delays.
Attach Shipping Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing